Delivery & Returns

Delivery is charged based on the total weight of your order and is calculated automatically at checkout before you pay. Our current mainland UK rates are:

Weights shown in kilograms. Deliveries to the Scottish Highlands, islands, Northern Ireland and other remote areas may incur an additional surcharge — we will contact you if so.

• In-stock items are typically dispatched within 2–5 working days.
• Bespoke and made-to-order tiles have longer lead times, which we will confirm with you when you order.
• You will receive an email when your order is dispatched. Larger pallet deliveries are usually booked in with you for a delivery date.

We currently deliver to addresses within the United Kingdom only. A valid UK postcode is required at checkout.

• Please make sure someone is available to receive and check the delivery. Tiles are heavy and often delivered on a pallet.
• Inspect your order on arrival and before signing where possible. If packaging is visibly damaged, note this with the courier.
• Do not book your installer until you have received and checked all of your tiles.

Under the Consumer Contracts Regulations, if you are a consumer you have the right to cancel most orders within 14 days of receiving them, for any reason. To cancel, email us at sales@bellosbespoketiles.co.uk with your order number. You then have a further 14 days to return the goods.

• Returned items must be unused, in their original undamaged packaging and in a resaleable condition.
• You are responsible for the cost of returning items unless they are faulty or incorrect. Because tiles are heavy and fragile, we recommend a tracked, insured service.
• A restocking fee may apply to large or special orders; we will make this clear before you return.

Bespoke, cut-to-size and made-to-order tiles are produced specifically for you and cannot be returned or refunded unless they are faulty or not as described. This does not affect your statutory rights in respect of faulty goods.

We carefully pack every order, but breakages can occasionally happen in transit. If any items arrive damaged, faulty or incorrect, please contact us within 48 hours of delivery at sales@bellosbespoketiles.co.uk, quoting your order number and including photographs of the damage and packaging. We will arrange a replacement or refund as quickly as possible.

Once we have received and inspected your return, we will process your refund to your original payment method within 14 days. Original delivery charges are refundable for faulty or incorrect items, and for full cancellations made under your statutory cancellation rights.

For anything to do with delivery or returns, contact our team at sales@bellosbespoketiles.co.uk or call 07498 359 060.