Privacy Policy

Bellos Bespoke Tiles is a tile retailer based in the United Kingdom. For the purposes of data protection law, we are the data controller of the personal information you provide to us.

• Address: 205 Regent Street, London W1B 4HB
• Email: sales@bellosbespoketiles.co.uk
• Telephone: 07498 359 060
• Company registration number: 16633196 · VAT number: GB 504587780

We may collect and process the following information about you:

• Identity & contact data — name, billing and delivery address, email address and telephone number.
• Order data — details of the products you purchase, order history and any bespoke tile specifications you provide.
• Payment data — payments are processed securely by our payment provider, Stripe. We do not store your full card details on our own systems.
• Account data — your login email and an encrypted password if you create an account.
• Technical & usage data — IP address, browser type, device information and pages visited, collected via cookies and analytics.

We use your personal data to:

• Process, fulfil and deliver your orders;
• Take payment and provide refunds where applicable;
• Communicate with you about your order, including dispatch and delivery updates;
• Respond to your enquiries and provide customer support;
• Manage your account;
• Send you marketing communications where you have consented (you can opt out at any time);
• Improve our website, products and services, and meet our legal and regulatory obligations.

We rely on the following lawful bases:

• Contract — to fulfil an order you have placed with us.
• Legal obligation — to comply with accounting, tax and consumer-protection law.
• Legitimate interests — to run and improve our business and prevent fraud.
• Consent — for optional marketing and non-essential cookies.

We never sell your personal data. We share it only with trusted third parties who help us operate, including:

• Stripe — secure payment processing;
• Our delivery and courier partners — to deliver your order;
• Email and hosting providers — to send order confirmations and run the site;
• Professional advisers and authorities — where required by law.

Our website uses cookies to make it function correctly (for example, to remember items in your basket) and to understand how visitors use the site. You can control or disable cookies through your browser settings, although some parts of the site may not work properly without them.

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting or reporting requirements. Order and transaction records are typically retained for at least six years to meet HMRC requirements.

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data in certain circumstances;
• Object to or restrict our processing of your data;
• Request the transfer of your data (data portability);
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, email us at sales@bellosbespoketiles.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@bellosbespoketiles.co.uk.